Shipping Policy

Thank you for shopping with Velqure. We are committed to delivering your orders safely and on time across India.

1. Order Processing Time

• Orders are usually processed within 1–3 business days
• Orders placed on weekends or public holidays will be processed on the next working day
• During high-demand periods, processing time may be slightly delayed

2. Shipping Time

Estimated delivery timelines:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Areas: Delivery may take longer depending on courier availability

Delivery timelines are estimates and may vary due to operational or courier-related delays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout
• We may offer free shipping on selected products or minimum order values

4. Order Tracking

Once your order is shipped:

• You will receive a tracking ID via email, SMS, or WhatsApp
• Customers can track their shipment through the courier partner’s tracking portal

5. Cash on Delivery (COD)

• COD may be available on selected pin codes and products
• We reserve the right to disable COD for certain orders or locations

6. Delivery Issues

If you face any delivery-related issues such as:

• Delayed delivery
• Damaged package
• Missing items

Please contact us within 48 hours of delivery.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

Velqure is not responsible for delays or failed deliveries caused by:

• Incorrect address
• Incorrect phone number
• Customer unavailability

Additional shipping charges may apply for re-delivery.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged:

• Contact us immediately with order details and photos
• We will investigate the issue with the courier partner and provide a suitable resolution

9. Contact Us

For shipping-related questions or support:

Velqure Support Team
Website: www.velqure.com 

EMAIL : gambhirinternational@gmail.com