We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gambhirinternational@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gambhirinternational@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shivamgambhir486@gmail.com.

Return & Refund Policy

Welcome to Velqure Customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

• Item received is damaged, defective, or incorrect
• Product is missing parts/accessories
• Wrong item delivered

To be eligible for a return:

• The item must be unused and in original packaging
• Return request must be raised within 7 days of delivery
• Unboxing video and clear product images may be required for verification

2. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling
• Items without original packaging
• Products purchased during clearance or special sale offers
• Personal care or hygiene-related items (if applicable)

3. Refund Process

Once your return request is approved and the product is received & inspected:

• Refunds will be processed within 5–7 business days
• Amount will be refunded to the original payment method
• For Cash on Delivery orders, refund may be processed via bank transfer or UPI

4. Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped, cancellation requests may not be accepted

5. Exchange Policy

We currently provide replacement/exchange only for:

• Damaged products
• Wrong items received
• Size issues (only if applicable and stock is available)

6. Return Shipping

• If the mistake is from our side, return shipping charges will be borne by us
• In other cases, customers may need to bear the shipping charges

7. How to Request a Return

To request a return or refund, contact us with:

• Order ID
• Reason for return
• Product photos/unboxing video

8. Contact Us

For any questions regarding returns or refunds, contact:

Velqure Support Team
Website: www.velqure.com
Email: gambhirinternational@gmail.com